Reputation Management

Standard: Reputation Management

$189 Per Month, Per Location
$189 one-time setup

• Promote your business in 50+ Top Directory Listings
• Collect more online reviews by sending customizable email and text review request campaigns to your customers
• Receive instant notifications of new reviews
• Reply to Google and Facebook reviews from your Reputation Management dashboard
• Automatically promote new reviews on your website and social media
• Track employee customer service performance with Leaderboard and drive healthy competition to gather more online reviews

Professional: Reputation Management + Interactions

$299 Per Month, Per Location
$299 one-time setup

• Includes all the features listed in the Standard program, plus:
• Manage multiple customer communication channels from one dashboard - webchat, text messaging, Facebook Messenger
• Communicate with website visitor using Livechat and Chatbot to automatically answer frequently asked questions
• Easily send text messages to 200 customers at once to advertise promotions or make announcements
• Develop customizable text and email templates such as service appointment reminders to improve communication with customers

• Customizable, ready-made templates for your business.
• Service reminder and appointment confirmation templates complete with branded graphics and text.

• Build your perfect survey with a wide choice of question types and advanced display logic. Collect feedback on products, services, and overall experience from your customers.
• Turn surveys into convenient text conversations or lead to a separate, ready-built landing page for long-form surveys.
• Send surveys to customers via email, text, social media, or host it on your website.
• Automatic reports, sentiment analysis, and actionable insights can be sliced and diced by time, by location, and much more.

• Provide your website visitors with immediate answers to their inquiries. Any time, anywhere.
• We’ll help you create a natural automated conversation flow that will enable your website to better capture and qualify leads.
• With our 24/7 ChatBot, you’ll boost your sales and support without increasing overhead.
• Our ChatBot program is self-learning, easy-to-use, and completely customizable. We provide you with the template, install it on your site, and train your team on how to use it.
• AI technology automatically learns how to better respond to inquiries based on chat history.
• Connect our automated ChatBot to our live chat platform or connect it to your existing live chat platform.
• Our Ready to Use ChatBot Templates Include:
  • Customer Service - 24/7 automated customer support
  • Lead Generation - Collect lead & customer data automatically
  • eCommerce Bot - Sell your products directly through the chat window

• Humanize big data to understand the sentiments expressed in feedback and improve operations at the location and corporate level.
• See how your stack up against your competitors - Compare sentiment for products and services against industry leaders at a brand, national or local level.
• Analyze your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.
• Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment.